Get my ticket volume

QA Environment

https://qa-api.kiolinkapp.com

GET

/v1/mykio/get-tickets/{ticket_time}

MyKIO

Last modified:2026-10-05 23:39:10

Maintainer:Not configured

Required Permission(s):mykio-servicenow-read

Returns ServiceNow ticket volume statistics (volumetria) of the user's business for the period, up to tomorrow.

Works on the monitoring consoles assigned to the signed-in business user (business consoles of type servicenow; business admins get every console of their business). KIO users get HTTP 500.

Errors of the external system are reported with HTTP 200 and an error body (e.g. Error retriving information.).

Requires a session token whose role has the mykio-servicenow-read permission.

Request

Authorization

API Key

Add parameter in header

authorization

Example:

authorization: ********************

Path Params

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location 'https://qa-api.kiolinkapp.com/v1/mykio/get-tickets/last_month' \
--header 'authorization: <api-key>'

Responses

🟢200One array per ServiceNow console of the user, each with the

application/json

One array per ServiceNow console of the user, each with the responses of every ServiceNow instance.

Bodyapplication/json

Examples

SuccessExternal error

[
    [
        {
            "_id": "65f1c2a9e4b0a1b2c3d4ea01",
            "slug": "sn.kio.tech-443-/api/volumetria",
            "data": {
                "result": [
                    {
                        "abiertos": 4,
                        "cerrados": 18
                    }
                ]
            },
            "created": "2026-10-05T18:00:00.000Z",
            "expireAt": "2026-10-05T19:00:00.000Z",
            "__v": 0,
            "business_name": "DIGITALIGNITION"
        }
    ]
]

🟠401The session token expired

🟠403Not authenticated (missing/invalid token, inactive user), or

🔴500Unexpected error

Modified at 2026-10-05 23:39:10

List Spectrum device types

Get my tickets